Get 10% off your first order — code WELCOME10 Fast & Free UK delivery on all orders Same-day dispatch before 12PM Secure checkout

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Shipping & Returns

Fast UK delivery, easy returns

Clear information on how your Proaid order is dispatched, delivered and (if needed) returned.

Fast UK delivery

Fast & free UK delivery on orders over £25. Standard delivery typically 2–3 working days.

Same-day dispatch

Orders placed before 12PM Mon–Fri are dispatched the same working day.

Secure packaging

Every order is packed carefully in protective, recyclable packaging.

Easy returns

Unopened items can be returned within 30 days. Email customerservices@proaid.co.uk to start a return.

Need help with an order?

Email customerservices@proaid.co.uk with your order number and we'll get back to you within one working day.