Frequently asked questions
Quick answers to the questions Proaid customers ask most often.
How long does delivery take?
Orders placed before 12PM are dispatched the same working day with fast UK delivery.
What time is same-day dispatch?
Orders placed before 12PM (Mon–Fri) are dispatched the same day.
What products does Proaid sell?
Vitamins, minerals, supplements and premium refill bottles — designed for everyday wellness routines.
Are your products vegan or vegetarian?
Most Proaid products are suitable for vegetarians and vegans. Suitability is clearly listed on each product page.
Where can I find dosage information?
Each product page includes a Directions section showing the recommended daily dose and storage advice.
Can I take supplements with medication?
If you are pregnant, breastfeeding, taking medication or under medical supervision, please consult a healthcare professional before use.
How does Subscribe & Save work?
Subscribe to selected Proaid products and get them delivered automatically every 30, 60 or 90 days, with 10% off every repeat order.
Can I pause or cancel a subscription?
Yes — you can pause, skip or cancel your subscription anytime from your account.
How do buy-more-save discounts work?
Add more items to your cart to unlock savings: 5% off 2, 10% off 3, 15% off 4+. Discounts apply automatically at checkout.
How do I use my 10% welcome discount?
Once you join the Proaid wellness list you'll receive code WELCOME10 to use on your first order.
How do I contact customer support?
Email us anytime at customerservices@proaid.co.uk and our UK team will respond within one working day.
Can't find your question? Email customerservices@proaid.co.uk.
